Help Desk Premier


What is Help Desk Premier and how does it function? Help Desk Premier is user-friendly IT support software that can be quickly installed on your network (we can even handle the installation for you) or hosted on our servers. Regardless of the industry you serve, your organization depends on effective tools to deliver exceptional customer service. BrightBox Solutions offers a flexible and scalable solution that is easy to use, allowing you to perform at your highest level. Our Professional Edition is free for up to two users, but if you require more extensive features, our Enterprise Edition provides the necessary capabilities at an affordable price.

Help Desk Premier Pricing Model

Free Trial , One-time license , Subscription

Help Desk Premier Screenshots


Help Desk Features, Incident Management, Document Storage, Ticket Management, Surveys & Feedback, Knowledge Base, Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Known Issue Management, Contract (SLA Management), Live Chat

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • Location / Phone NumberNA
  • DeploymentSaaS/Web/Cloud Installed - Windows Installed - Mac
  • Official Website
  • CategoryHelp Desk Software


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David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.