HelpNinja

/5

HelpNinja is a tool that simplifies and streamlines helpdesk tasks. It provides a straightforward and efficient way for clients to communicate with their customer base without the need for complicated portals or ticket IDs. The communication window is similar to emails but with enhanced security and a robust backup system to ensure data is not lost. With HelpNinja, all conversations across teams, brands, and emails can be accessed through a single login on one platform. Mailboxes can be easily categorized and managed with just a click. Active team members can collaborate on customer conversations, effectively dividing and categorizing assignments based on urgency. Workflows enable businesses to automate tasks with accuracy and speed. Additional features include email and Slack notifications, real-time satisfaction ratings to track customer experiences, and advanced search capabilities to monitor important emails, conversations, and customers. Smart keyboard shortcuts make it easy to find answers to customer-generated queries.

HelpNinja Pricing Model

Free Trial , Subscription

HelpNinja Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Contract (SLA Management), Community Forums

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberIndia
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website https://helpninja.com/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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