3.9/5

What is the functionality of Astute Agent and how does it operate? Astute Agent is a software that facilitates the automation of agent tasks for business management. It utilizes natural language processing and Omnichannel support to handle customer emails, reviews, and agent responses. It detects issues and provides real-time alerts to enhance customer experiences. The software also ensures compliance with consumer data protection regulations and provides valuable insights. It is commonly utilized by Customer Service Desks, Small, and Medium-sized companies.

Astute Agent Pricing Model

Quotation Based

Astute Agent Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Community Forums

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberColumbus
  • OH / +1 877-769-3750
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.astutesolutions.com/products/astute-agent
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.