Ameyo Fusion CX

2.8/5

Ameyo Fusion CX is a software that serves as an omnichannel help desk ticketing system. It allows agents to handle customer support tickets from different channels through a single interface. This software helps administrators keep track of all customer support queries and assign them to the appropriate agent. It also enables companies to provide customer support on various channels, such as email, voice, chat, and social media. Ameyo Fusion CX allows users to customize their settings, create rules, manage prompts, and more. Additionally, it facilitates collaboration among team members. The software can be integrated with existing business tools to enhance its functionality. Features like screen pop and two-way synchronization of information enable agents to access customer-related details in real-time while addressing their calls, thus improving the overall customer experience.

Ameyo Fusion CX Pricing Model

Quotation Based

Ameyo Fusion CX Screenshots

Features

Help Desk Features, Social Media Integration, Customizable Branding, Ticket Management, Surveys & Feedback, Knowledge Base, Automated Routing, Alerts (Escalation), Self Service Portal, Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Known Issue Management, Contract (SLA Management), Community Forums, Live Chat

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberGurgaon
  • India / +91-124-4771000
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
  • Official Website https://www.ameyo.com/fusion-cx
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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