Help Sumo

/5

What is Help Sumo and how does it function? Help Sumo is a specialized software for managing help desks that offers customer support through various channels such as email, ticket systems, live chat, social media, and self-help knowledge base solutions. The platform includes an efficient email ticketing system with features for handling multiple actions and prioritizing tickets. It allows organizations to track and resolve tickets individually, ensuring that no tickets go unresolved. Agents can communicate with clients in a relevant manner, providing updates on the progress of their raised issues. The software also includes a comprehensive email system that allows users to easily review the history of each ticket and anticipate resolutions. Users can create frequently asked questions (FAQs) and articles based on the common nature of inquiries. Help Sumo supports real-time integrations with external VOIP services, enabling voice-based support. The software guarantees high uptime rates of 99.99% and offers robust data security options.

Help Sumo Pricing Model

Free Trial , Subscription

Help Sumo Screenshots

Features

Help Desk Features, Social Media Integration, Document Storage, Ticket Management, Knowledge Base, Contract (SLA Management), Alerts (Escalation), Self Service Portal, Live Chat, Incident Management, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Surveys & Feedback, Known Issue Management, Community Forums, Automated Routing

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberManhattan
  • New York
  • DeploymentSaaS/Web/Cloud
  • Official Website https://helpsumo.com/
  • CategoryHelp Desk Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

Share