Rated 0 out of 5

What is Desky and how does it work? Desky is an affordable and efficient helpdesk ticketing solution that aims to delight customers. The platform is specifically designed to enhance the speed and effectiveness of support tickets for both customers and agents. It offers a transfer button for easy assignment to the appropriate departments and team members. The user interface is user-friendly and enables faster and easier responses to customers. Additionally, Desky provides a live chat option with features that can improve conversion rates. It also allows for customization to maintain brand consistency, such as branding elements and personalized information. Desky offers the option to link a subdomain to the support portal, and it can automatically convert tickets to emails and vice versa.

0/5 (0 Reviews)

Desky Pricing Model

Freemium , Subscription

Desky Screenshots

Features

Help Desk Features, Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Social Media Integration, Surveys & Feedback, Community Forums

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeIndividuals Freelancers Medium Business Small Business
  • APINA
  • Location / Phone NumberMumbai, India
  • DeploymentSaaS/Web/Cloud
  • Official Website https://desky.support/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.