EngageBay Helpdesk System

/5

What is the EngageBay Helpdesk System and how does it function? The EngageBay Helpdesk System efficiently handles customer support tickets by quickly resolving them using a user-friendly help desk software. It efficiently manages numerous tickets from a single interface without any limitations. The system consolidates all customer interactions in one place, enabling support agents to provide exceptional customer experiences. With the custom ticket view feature, agents can organize tickets into lists based on various criteria, allowing them to deliver the best customer support. Users can create views for solved, new, and pending tickets, helping them identify which tickets require attention and plan accordingly. The system also provides an easy way to view all open, pending, and unresolved tickets, providing a comprehensive understanding of the support processes and statistics through the robust tracking system. If the predefined views do not meet users’ needs, they can create new views based on conditions such as type, status, updates, or the date of creation.

EngageBay Helpdesk System Pricing Model

Freemium

EngageBay Helpdesk System Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Automated Routing, Alerts (Escalation), Live Chat, Contract (SLA Management), Community Forums, Self Service Portal

Technical Details

  • SupportBusiness Hours
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberMountain House
  • CA / +1.(877).509.3570
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.engagebay.com/products/customer-service
  • CategoryHelp Desk Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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