What is the EngageBay Helpdesk System and how does it function? The EngageBay Helpdesk System efficiently handles customer support tickets by quickly resolving them using a user-friendly help desk software. It efficiently manages numerous tickets from a single interface without any limitations. The system consolidates all customer interactions in one place, enabling support agents to provide exceptional customer experiences. With the custom ticket view feature, agents can organize tickets into lists based on various criteria, allowing them to deliver the best customer support. Users can create views for solved, new, and pending tickets, helping them identify which tickets require attention and plan accordingly. The system also provides an easy way to view all open, pending, and unresolved tickets, providing a comprehensive understanding of the support processes and statistics through the robust tracking system. If the predefined views do not meet users’ needs, they can create new views based on conditions such as type, status, updates, or the date of creation.