What is the function of eStreamDesk and how does it operate? eStreamDesk is a versatile platform that allows the helpdesk team to efficiently handle a large volume of requests from multiple services. It can be likened to an enhanced version of email. Incoming emails are automatically converted into tickets and assigned based on the defined rules. Additionally, eStreamDesk seamlessly integrates with Twitter, converting every tweet into a support ticket. This provides a convenient method for interacting with enthusiastic supporters. By creating a comprehensive knowledge base, you can save time by addressing frequently asked questions in a focused and informative manner.