eStreamDesk

4.5/5

What is the function of eStreamDesk and how does it operate? eStreamDesk is a versatile platform that allows the helpdesk team to efficiently handle a large volume of requests from multiple services. It can be likened to an enhanced version of email. Incoming emails are automatically converted into tickets and assigned based on the defined rules. Additionally, eStreamDesk seamlessly integrates with Twitter, converting every tweet into a support ticket. This provides a convenient method for interacting with enthusiastic supporters. By creating a comprehensive knowledge base, you can save time by addressing frequently asked questions in a focused and informative manner.

eStreamDesk Pricing Model

Free Trial , Freemium , Subscription , Quotation Based

eStreamDesk Screenshots

Features

Help Desk Features, Social Media Integration, Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback, Knowledge Base, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Incident Management, Macros (Templated Responses), Document Storage, Known Issue Management, Contract (SLA Management), Community Forums

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberNA
  • DeploymentSaaS/Web/Cloud
  • Official Websitehttp://www.estreamdesk.com/
  • CategoryHelp Desk Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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