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What is the functionality of Desk365 and how does it operate? Desk365 is an innovative helpdesk designed specifically for the Microsoft 365 workplace. It seamlessly integrates with Microsoft Teams, allowing agents to respond to tickets without having to switch platforms. With Desk365, users can manage ticket assignments, add notes, check statuses, update ticket details, and interact with customers directly within Microsoft Teams. Additionally, Desk365 offers a comprehensive ticketing system that includes various bots to streamline tasks. The Agent Bot facilitates effective communication and response for customer support staff, while the Support Bot enables customers to create tickets, check statuses, and communicate with agents. Desk365 also tracks Service Level Agreements, providing reminders and notifications for upcoming deadlines or breaches. The Knowledge Base feature allows for the easy creation and distribution of solution articles, which can be shared, reviewed, and published among agents. Furthermore, Desk365 integrates with email, support sites, online forms, and widgets for enhanced convenience.

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Desk365 Pricing Model

Freemium , Quotation Based , Subscription

Desk365 Screenshots

Features

Help Desk Features, Multi-Channel Communication, Macros (Templated Responses), Ticket Management, Knowledge Base, Contract (SLA Management), Incident Management, Social Media Integration, Document Storage, Customizable Branding, Surveys & Feedback, Known Issue Management, Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberNA
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.desk365.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.