Help Scout

4.4/5

What is Help Scout and how does it function? Help Scout is a comprehensive customer service platform designed to assist small businesses, growing startups, and non-profit organizations in managing customer relationships. It offers customers a shared space for receiving information via emails. Additionally, businesses can publish useful articles on their website to enable customers to resolve issues independently. Integrated live chat sessions facilitate feedback collection and the development of strategies. Help Scout also generates reports on relevant business operations, allowing users to easily filter, export, and access this information. The platform enables the integration of over 50 tools commonly used in everyday workflows, enhancing efficiency and familiarity. To ensure security, Help Scout employs advanced features such as SSO, SAML authentication, IP address restriction, and HIPAA compliance. The ultimate goal of Help Scout is to equip businesses with tools that facilitate the most humane assistance possible.

Help Scout Pricing Model

Free Trial , Subscription

Help Scout Screenshots

Features

Help Desk Features, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Incident Management, Community Forums

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberBoston
  • Massachusetts
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website https://www.helpscout.com/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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