Faveo HELPDESK

4.4/5

Faveo HELPDESK is a user-friendly system that assists with managing customer service, incidents, and SLAs. It includes a knowledge base and can be easily deployed by SMEs, startups, and enterprises. The software integrates with social media platforms and offers customization options for branding. Dedicated account managers provide priority support, and the system complies with GDPR and EU data policies for security. Service data is utilized to enhance internal processes, communicate with customers, and respond to inquiries promptly.

Faveo HELPDESK Pricing Model

Freemium , One-time license , Subscription

Faveo HELPDESK Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Document Storage, Surveys & Feedback, Known Issue Management, Live Chat

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberBangalore
  • India / +91 80 4709 2805
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website https://www.faveohelpdesk.com/
  • CategoryHelp Desk Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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