4.4/5

What is Inbenta and how does it work? Inbenta Knowledge is an advanced AI-powered knowledge center that allows you to quickly find answers, manage knowledge, and generate knowledge to enhance self-service. Utilizing a highly efficient AI, Inbenta’s Knowledge enables searching by meaning and can translate human language to provide fast responses to common user inquiries, resulting in improved customer satisfaction. By offering keyword-agnostic access to frequently asked questions, product details, and more, it significantly reduces support requests, allowing your agents to focus on more complex issues that require human intervention. Additionally, its robust analytics capabilities help you identify search trends, popular topics, and gaps in content, enabling you to better address customer needs and optimize self-service support. With response rates of up to 95% accuracy and a self-service ratio of 10:1, Inbenta delivers exceptional results. Furthermore, it offers long-tail SEO capabilities, allowing your knowledge content to be indexed and boosting your Google rankings and website traffic. The tool also integrates seamlessly with third-party systems and content sources through webhooks, APIs, and SDK connectors, offering added convenience.

Inbenta Pricing Model

Quotation Based

Inbenta Screenshots

Features

Indexing

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business
  • APINA
  • Location / Phone NumberSilicon Valley
  • United States / +1 (408) 213-8771
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.inbenta.com/
  • CategorySite Search Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.