What is the functionality and purpose of Freshdesk? Freshdesk is a cloud-based customer support software that provides a comprehensive solution for businesses to deliver exceptional support. It caters to various service providers such as Insurance, Healthcare, and Real Estate. Freshdesk offers a range of features and customization options, including multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, and complete customization capabilities to enhance productivity. It is reasonably priced and offers free access for the first three agents.

Freshdesk Pricing Model

Free Trial , Freemium , Subscription

Freshdesk Screenshots


Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Document Storage

Technical Details

  • Support24/7 (Live rep) Online
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberSan Bruno
  • California / +1 (866) 832-3090
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website
  • CategoryHelp Desk Software


David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.