AzureDesk

/5

Can you explain what AzureDesk is and how it functions? AzureDesk is a helpdesk software designed to streamline customer service for teams. It features a robust ticket management system that offers complete solutions for addressing customer issues. Any emails received by unlimited email accounts are automatically converted into tickets and organized within the system. The Support Center ensures round-the-clock customer service, even in the absence of the team. Collaboration is simplified through the use of Twitter-style handles to notify team members. Additionally, the software provides detailed reports on customer interactions and team/agent performance. AzureDesk is also capable of integrating with various applications, including JIRA and Slack.

AzureDesk Pricing Model

Free Trial , Subscription

AzureDesk Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Macros (Templated Responses), Community Forums

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberPrinceton
  • New Jersey
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.azuredesk.co/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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