HelpRealm

/5

What is HelpRealm and how does it work? HelpRealm is a software-as-a-service support system that enables users to submit support requests through a personal workspace contact form. Users can provide textual content and attachments when creating a support request. This system provides a seamless communication platform for small teams and freelancers. It manages groups, agents, and system settings, while also sending email notifications to keep users informed about ticket events. HelpRealm offers various features, including a personal support contact form, unlimited tickets/agents/groups, different ticket types/statuses/priorities, customizable ticket contact forms, personal FAQs for customers, Gravatar support, multilanguage support, and more. The software includes protection modules against XSS, SQL injection, CSRF, and spam. It also provides a customer view feature that allows users to see how the ticketing pages would appear to visitors. Customers can access a form to raise tickets or view a personal page displaying all their ticket information and conversation details.

HelpRealm Pricing Model

Freemium

HelpRealm Screenshots

Features

Help Desk Features, Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Automated Routing, Alerts (Escalation), Live Chat, Social Media Integration, Contract (SLA Management), Community Forums, Self Service Portal

Technical Details

  • SupportOnline
  • Customer TypeFreelancers Small Business
  • APINA
  • Location / Phone NumberNA
  • DeploymentSaaS/Web/Cloud
  • Official Website https://helprealm.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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