HelpSpace

/5

What is HelpSpace and how does it function? HelpSpace is designed to simplify and streamline customer support by consolidating all email and messaging exchanges between the support team and customers in a centralized location. In addition to emails, HelpSpace can also integrate other communication channels like social media platforms such as Facebook, Twitter, and LinkedIn. This ensures that all customer interactions across these channels are received in the HelpSpace inbox and centralized for easy access and reference. HelpSpace facilitates efficient organization of communication by allowing users to establish custom rules and filters to direct messages to specific locations or individuals even before they reach the HelpSpace inbox. Furthermore, HelpSpace enhances internal communication and collaboration by offering an internal chat feature.

HelpSpace Pricing Model

Subscription

HelpSpace Screenshots

Features

Help Desk Features, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Ticket Management, Knowledge Base, Contract (SLA Management), Automated Routing, Live Chat, Incident Management, Customizable Branding, Surveys & Feedback, Known Issue Management, Community Forums, Alerts (Escalation), Self Service Portal

Technical Details

  • SupportOnline
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberFrankfurt
  • Germany
  • DeploymentSaaS/Web/Cloud
  • Official Website https://helpspace.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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