HESK

/5

What is the functionality of HESK and how does it operate? HESK is a comprehensive workspace that combines Help Desk, asset management, reports & analytics, and integrates with top-quality software. It is a popular choice for many users who rely on it daily to effectively manage and resolve customer problems. By providing the necessary data in a timely manner, HESK helps ensure customer satisfaction and keeps your team well-informed. Additionally, it assists in addressing common issues promptly by utilizing the knowledgebase, and when necessary, allows users to submit support tickets.

HESK Pricing Model

Free Trial , Subscription

HESK Screenshots

Features

Help Desk Features, Incident Management, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Self Service Portal, Live Chat, Social Media Integration, Macros (Templated Responses), Community Forums, Automated Routing, Alerts (Escalation)

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberNovo mesto
  • Slovenia / +972 3 533-3675
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.hesk.com/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

Share