Helpy

3.8/5

What is Helpy and what is its functionality? Helpy is a customer support platform specifically designed for companies that prioritize customer data security and control. It is created for single-tenant private cloud deployments, allowing users to avoid being tied to a specific vendor, have ownership of their data, and seamlessly integrate with existing tools to ensure data privacy and security. Helpy is compatible with all devices, enabling teams to provide excellent support from any location. It connects to incoming support email addresses, transforming each message into a ticket that can be assigned to agents or teams and tracked based on its status throughout its lifespan.

Helpy Pricing Model

Free Trial , Quotation Based , Subscription

Helpy Screenshots

Features

Help Desk Features, Social Media Integration, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Incident Management, Macros (Templated Responses), Community Forums

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberLehi
  • Utah / +1 801.999.0058
  • DeploymentSaaS/Web/Cloud Installed - Windows Installed - Mac
  • Official Website https://helpy.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

Share