Helprace

4.3/5

Can you explain what Helprace is and how it operates? Helprace functions as a comprehensive solution for an organization’s helpdesk, feedback community, and other customer service requirements. Our background involves a strong passion for customer service and assisting businesses in gaining a deeper understanding of their customers. This led us to create Helprace, a web application that operates on the cloud and adjusts according to your company’s growth.

Helprace Pricing Model

Free Trial , Subscription

Helprace Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberTampa
  • Florida / +1 877-744-1221
  • DeploymentSaaS/Web/Cloud
  • Official Website https://helprace.com/help-desk/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

Share