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What is Gmail’s Keeping feature and how does it function? Keeping in Gmail allows for efficient customer support management. It enables the creation and assignment of tickets, tracking of response times, and provides insights for operational improvements. It can automatically assign tickets, set priority and tags, or change ticket statuses based on the content of support requests. By integrating with Shopify, Keeping allows for the viewing of customer order information within Gmail. This tool streamlines operations and saves time, allowing for more focus on important tasks. Utilize Keeping to optimize customer support operations and enhance service delivery by the team.

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Keeping Pricing Model

Free Trial , Subscription

Keeping Screenshots

Features

Help Desk Features, Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Live Chat, Incident Management, Social Media Integration, Multi-Channel Communication, Document Storage, Surveys & Feedback, Known Issue Management, Community Forums, Self Service Portal

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberBrooklyn, New York
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.keeping.com/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.