CustomerWise

/5

What is CustomerWise and what are its functionalities? CustomerWise is a specialized software designed for B2B technology companies, offering a wide range of features such as customer support, business process management, support ticket management, self-service options for customers, license and contract management, and a knowledge base for product information. By utilizing CustomerWise, businesses can prioritize customer service at every stage of the customer journey. The platform also includes process management tools and automation rules, enabling businesses to create and implement various processes like change management, problem management, and development and quality assurance.

CustomerWise Pricing Model

Subscription

CustomerWise Screenshots

Features

Help Desk Features, Incident Management, Macros (Templated Responses), Ticket Management, Surveys & Feedback, Knowledge Base, Contract (SLA Management), Alerts (Escalation), Live Chat, Social Media Integration, Multi-Channel Communication, Document Storage, Customizable Branding, Known Issue Management, Community Forums, Automated Routing, Self Service Portal

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone Number+1 800-439-7782
  • DeploymentSaaS/Web/Cloud
  • Official Website https://techexcel.com/products/customerwise/
  • CategoryHelp Desk Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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