What is the functionality of Enchant and how does it operate? Enchant offers user-friendly products that enable users to provide personalized support. These products include shared inboxes, knowledge websites, and live chat, all within a single, easy-to-use platform. Enchant’s shared inbox provides efficient collaboration for teams, while still offering a familiar email experience for customers. Additionally, it simplifies the management of FAQ and knowledge base content, allowing customers to easily find the information they need. The Enchant Messenger combines live chat, a knowledge base, and a contact form, providing a convenient all-in-one solution for customer assistance.

Enchant Pricing Model

Free Trial , Subscription

Enchant Screenshots


Help Desk Features, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Live Chat, Incident Management, Known Issue Management, Community Forums, Self Service Portal

Technical Details

  • SupportOnline
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberUnited States
  • DeploymentSaaS/Web/Cloud Mobile - Android
  • Official Website https://www.enchant.com/
  • CategoryHelp Desk Software


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David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.