What is Helpshift and how does it function? Helpshift is a customer service platform primarily designed for mobile devices. It offers a seamless in-app assistance for numerous popular mobile apps and games. Helpshift introduced the concept of in-app messaging for support, which functions similarly to modern messaging apps on mobile devices, ensuring that users do not have to exit the app. By utilizing bots, Helpshift can automate up to 90% of user issues, resulting in faster response times and cost reductions. All of these features are readily available through a user-friendly and easily integrated SDK. With Helpshift, users can enjoy a prompt and always accessible assistance that feels as natural as conversing with friends and family.

Helpshift Pricing Model

Quotation Based

Helpshift Screenshots


Visitor Targeting, Shortcut Messages, Persistent Chat, Offline Form, Knowledge Database, Co-Browsing, Call Me Option, Agent Scheduling, Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Community Forums

Technical Details

  • SupportOnline
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberSan Francisco
  • California / +1 800-245-9165
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website
  • CategoryLive Chat Software Help Desk Software


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David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.