Chatdesk Teams

/5

What is Chatdesk Teams and how does it function? Chatdesk Teams is a comprehensive chat support solution that covers email, chat, and social media. This tool identifies enthusiastic followers of a particular brand and trains them to respond using the brand’s tone and policies from the start. Chatdesk Teams also handles the necessary recruitment and scheduling. Its machine learning algorithms analyze past support messages to create a constantly evolving knowledge base that aligns with the brand. This tool enables faster and more successful resolution of tickets. It seamlessly integrates with various platforms like Twitter, Facebook, TikTok, and Instagram, requiring no development work or training. Chatdesk Teams automatically adopts the brand’s voice. Its dashboard provides real-time reporting on CSAT, team-generated revenue, and actionable consumer insights, such as on-site conversions and product trends. Chatdesk Teams offers round-the-clock coverage, with an average response time of under 90 minutes. It also provides moderation of spam and negative comments, automatic ticket prioritization and tagging, as well as engagement on social media platforms like Twitter, TikTok, and Instagram. Additionally, it supports order status inquiries, maintains a consistent brand voice across all channels, and assists with returns and exchanges.

Chatdesk Teams Pricing Model

Free Trial , Subscription , Quotation Based

Chatdesk Teams Screenshots

Features

Agent Scheduling, Visitor Targeting, Shortcut Messages, Persistent Chat, Offline Form, Knowledge Database, Co-Browsing, Call Me Option

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberNew York
  • NY / +1 (929) 248-4090
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website https://www.chatdesk.com/teams
  • CategoryLive Chat Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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