ChatMate

/5

What is the function of ChatMate and how does it operate? ChatMate provides live chat agents and assistance to visitors of a user’s website. It enables swift responses to inquiries regarding products, payment methods, and delivery durations in order to minimize cart abandonment. The software prioritizes lead conversion. It utilizes chatbots for initial interactions and data collection for more complex tasks, allowing for a smooth transition to a human agent during the conversation. For each successfully closed order, ChatMate sends a confirmation to the user and can integrate with a booking system to add the job and provide the customer with a confirmation. The tool is compatible with various e-commerce tools and CMSs, including popular ones like WordPress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. The user will receive monthly reports containing data such as the number and timing of chat sessions, their outcomes, average handling times, wait times, and response times.

ChatMate Pricing Model

Free Trial , Subscription

ChatMate Screenshots

Features

Visitor Targeting, Shortcut Messages, Offline Form, Knowledge Database, Co-Browsing, Agent Scheduling, Persistent Chat, Call Me Option

Technical Details

  • Support24/7 (Live rep) Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberKingsland
  • Auckland / +64 22 111 0002
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.thechatmate.com/
  • CategoryLive Chat Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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