Exotel is a Cloud communication solution that provides efficient APIs for voice, messaging, and other forms of communication. It allows users to establish secure connections with customers through SMS and voice without the need to spend time on infrastructure or coding. By setting up Exotel’s cloud telephony solution, users can create a comprehensive customer call center with features such as multi-level IVR, call analytics, and call recording. Additionally, Exotel offers voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, and Heartbeat API. The platform prioritizes customer privacy and allows for integration with tools like ERP, CRM, and helpdesk software. Overall, Exotel simplifies the process of establishing and maintaining communication channels, saving time and effort.

Exotel Pricing Model

Free Trial , Subscription , Quotation Based

Exotel Screenshots


Outbound Call Center, Inbound Call Center, Concurrency Support, Progressive Dialer, Queue Management (Calls), IVR Support, Auto Call Recording, Call Monitoring, Live Chat, Predictive Dialer

Technical Details

  • Support24/7 (Live rep)
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberBangalore
  • India / +91 80 88 919888
  • DeploymentSaaS/Web/Cloud
  • Official Website https://exotel.com/
  • CategoryCall Center Software


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David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.