What is CloudTalk and how does it function? CloudTalk is a virtual phone system designed for remote sales and customer service teams. It enables businesses to maintain a local presence using an international phone number and operate their virtual call center from any location. The system is flexible and can be customized to fit the specific needs and size of the business. Its voice features enhance customer support by offering advanced options like call queuing, call recording, short numbers, and call masking. The intelligent call routing ensures that calls are directed to the appropriate agents based on customized criteria. Businesses can increase staff, team, or department productivity with outbound call center features such as click-to-call, call notes, transfer, predictive dialer, and agent status. Additionally, CloudTalk can be integrated with existing CRM tools, helpdesk platforms, and e-commerce solutions. By utilizing detailed call statistics, agent reporting, emotion and sentiment analytics, and other features, organizations can enhance the quality of their VoIP call center. CloudTalk also provides additional management tools such as security measures, unlimited concurrent calls, a responsive web admin interface, and multi-language phone support for improved convenience.