Connect First

4.4/5

What is Connect First and how does it work? Connect First is a cloud-based call center management solution that can be accessed through a web browser. It allows users to handle all inbound and outbound call center activities. Connect First provides agents with relevant scripts and caller information to efficiently handle calls. Customizable scripts help agents answer queries effectively and improve customer satisfaction. Connect First’s outbound solutions help users generate leads for agents, enabling them to work more efficiently. Connect First’s proprietary cloud routing technology maximizes resource utilization and handles increasing call volumes by routing calls to multiple contact centers and home-based agents. The software’s reporting feature has a user-friendly drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can simply drag and drop a feature into the dashboard to view associated charts. Agents, supervisors, and managers can create reports and display up to three reports simultaneously on a single dashboard. Reports can include agent call logs, converted leads, and idle time. A single report can have multiple components. Connect First is available on a pay-per-agent basis, with options for login minutes. It integrates with Salesforce and Limelight. Some of Connect First’s customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs.

Connect First Pricing Model

Quotation Based

Connect First Screenshots

Features

Outbound Call Center, Inbound Call Center, Progressive Dialer, Predictive Dialer, Queue Management (Calls), Concurrency Support, Live Chat, IVR Support, Auto Call Recording, Call Monitoring

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberColorado
  • United States / +1 (866) 929-1390
  • DeploymentSaaS/Web/Cloud Installed - Windows Installed - Mac
  • Official Website https://www.connectfirst.com/
  • CategoryCall Center Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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