Dextr.Cloud

/5

What is Dextr.Cloud and how does it function? Dextr.Cloud is a platform designed for managing customer experiences. It allows users to engage with customers during the purchasing process and assist with inquiries. The software utilizes the latest serverless technology from AWS to provide a secure, flexible, and highly accessible platform. Dextr Omni-channel offers a user-friendly and integrated interface, allowing agents to efficiently respond to customer communications through various channels such as email, chat, and social media. The software provides pre-written responses for commonly asked questions and offers real-time agent and queue performance monitoring, as well as options for silent monitoring, coaching, advanced activity filtering, and listening to and downloading recordings. It also allows for ad-hoc and scheduled closures and supports personalized company branding. Dextr.Cloud software enables agents to collaborate effectively by providing powerful collaboration features directly on their desktops. It allows agents to check availability and easily connect with knowledgeable colleagues for assistance in resolving customer issues that fall outside of the usual resolution process. Additionally, the software offers seamless integration with leading CRM solutions, ensuring that agents have the necessary information to satisfy customer needs.

Dextr.Cloud Pricing Model

Free Trial , Quotation Based

Dextr.Cloud Screenshots

Features

Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer, Predictive Dialer, Queue Management (Calls), Auto Call Recording, Call Monitoring, IVR Support

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberLas Vegas
  • NV / 1-800-946-6127
  • DeploymentSaaS/Web/Cloud
  • Official Website https://dextr.cloud/
  • CategoryCall Center Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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