Freshdesk Contact Center (Formerly Freshcaller)


What is the functionality of Freshdesk Contact Center (formerly Freshcaller) and how does it operate? Freshdesk Contact Center is a cloud-based call center solution that is particularly suitable for customer support and sales teams. It is a user-friendly software that can be easily set up with an internet connection and a web browser in order to provide support to your customers. It enables you to acquire local phone numbers and offers call masking to conceal your original number with an alternative one. Moreover, it includes shared lines that allow multiple users to utilize a single number. This software features a real-time dashboard that provides real-time information on call queues, ongoing calls, and agent availability. It also offers an inbound caller ID feature, providing detailed information on callers and their previous interactions.

Freshdesk Contact Center (Formerly Freshcaller) Pricing Model

Free Trial , Freemium , Subscription

Freshdesk Contact Center (Formerly Freshcaller) Screenshots


Outbound Call Center, Inbound Call Center, Concurrency Support, Queue Management (Calls), IVR Support, Auto Call Recording, Call Monitoring, Live Chat, Progressive Dialer, Predictive Dialer

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberSan Mateo
  • California / +1 650 513 0514
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website
  • CategoryCall Center Software


Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.