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Phonon is a communication software that simplifies communication across multiple platforms. It allows users to access their social media accounts, texting, and emailing all in one place. Powered by artificial intelligence and machine learning, Phonon provides modern outbound and inbound solutions. With customizable options and secure PCI DSS 2.0 protocol, it seamlessly integrates with AI platforms like Google Cloud and IBM Watson. Phonon offers customer-oriented IVR solutions and an automated contact center for easy connectivity on social media platforms. The Visual IVR feature helps generate leads and the API integration enhances connectivity. Skill-based routing improves agent productivity, and real-time dashboards provide in-depth reports and analytics.

0/5 (0 Reviews)

Phonon Pricing Model

Quotation Based

Phonon Screenshots

Features

Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer, Predictive Dialer, Queue Management (Calls), IVR Support, Auto Call Recording, Call Monitoring

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberVadodara, India / (91) 265 712 3123
  • DeploymentSaaS/Web/Cloud Installed - Mac
  • Official Website https://www.phonon.io/
  • CategoryCall Center Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.