What is Customer.guru and how does it function? Customer.guru is a user-friendly platform designed to track Net Promoter Scores for E-shops and SAAS businesses. Over 10,000 brands utilize this platform to monitor segmented customer satisfaction. By using Customer.guru, companies can receive significantly more responses compared to traditional surveys. Traditional surveys typically receive responses from only 3% to 5% of customers, whereas Customer.guru’s smart follow-ups and simple survey layout can generate response rates of 40% to 60%. The platform automatically generates reports that allow e-shops to monitor individual customers’ satisfaction levels based on factors such as the products ordered, date of purchase, number of orders, and geographical location. Additionally, Customer.guru helps businesses increase conversion rates on their landing pages by incorporating positive reviews. The platform’s advanced machine learning algorithms analyze the textual responses received by the shop, enabling business owners to identify trends and potential issues in real-time. Furthermore, Customer.guru provides real-time data on delivery rates, open rates, unsubscribe rates, click-through rates, and bounce rates to assist individual businesses.
