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What is the purpose of Pythia and how does it operate? Pythia is a software platform designed to improve customer experience for Zendesk by providing AI-driven suggestions and enhanced tools for your agents. The software includes advanced analytics for tracking and exporting usage data, as well as the ability to quickly classify and assign incoming tickets to agents.

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Pythia Pricing Model

Free Trial , Subscription

Pythia Screenshots

Pythia Screenshots

Features

Help Desk Features, Macros (Templated Responses), Customizable Branding, Ticket Management, Known Issue Management, Contract (SLA Management), Automated Routing, Incident Management, Social Media Integration, Multi-Channel Communication, Document Storage, Surveys & Feedback, Knowledge Base, Community Forums, Alerts (Escalation), Self Service Portal, Live Chat

Technical Details

  • Support: Online
  • Customer Type: Large Enterprises Medium Business Small Business
  • API
  • Location / Phone Number: Minsk
  • Belarus
  • Deployment: SaaS/Web/Cloud
  • Official Website: https://pythia.cc/
  • Category: Help Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.