What is HelpOnClick and how does it function? HelpOnClick allows website owners to effectively convert visitors into paying customers and increase customer retention by 40 percent. To stay connected with customers 24/7, users only need an Internet connection and either a computer or mobile device. It includes a virtual agent that promptly responds to customer inquiries using the knowledge-base. Within just 5 minutes, live chat can be set up on the website without requiring any programming skills. This allows customer support teams to chat and provide detailed answers to queries from any location. HelpOnClick seamlessly integrates with various devices, with users able to install apps on their browser, operating system, or mobile devices. The Live Chat features encompass everything necessary for setting up, customizing, monitoring, chatting, and learning from live chat sessions. After completing the setup by pasting a simple HTML code onto their website, users can personalize the tool according to their specific requirements.

HelpOnClick Pricing Model

Free Trial , Subscription

HelpOnClick Screenshots


Visitor Targeting, Shortcut Messages, Offline Form, Knowledge Database, Co-Browsing, Agent Scheduling, Persistent Chat, Call Me Option, Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Community Forums

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberPlano
  • TX / +1 (972) 8918910
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
  • Official Website
  • CategoryLive Chat Software Help Desk Software


Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.