Rated 4 out of 5

What is Sugester and how does it work? Sugester is an efficient and powerful helpdesk software that can benefit your business. By using Sugester, you can reduce helpdesk expenses by enabling your customers to find solutions on their own. You can easily share FAQs and common problem solutions without involving your team. Simply publish help material online to save money and provide 24/7 customer support. Impress your customers with quick response times. Sugester helps collect and organize incoming messages, assigning questions to team members and monitoring their resolution. This ensures exceptional customer support and keeps you aligned with your customers. With Sugester, no customer question or concern goes unanswered. It integrates emails, phone calls, and chat messages into one organized platform. Additionally, there is a chat widget that allows real-time conversations with customers when they need assistance. Sugester also serves as a valuable team management tool, providing a unified interface for assigning, monitoring, and managing your team. This ensures the success of your product by ensuring the right person is in the right place.

0/5 (0 Reviews)

Sugester Pricing Model

Free Trial , Freemium , Subscription

Sugester Screenshots

Features

Help Desk Features, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberWarsaw, Poland / +44 330 822 0399
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
  • Official Website https://sugester.com/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.