What is Decision Voice and how does it work? Decision Voice is a software designed for customer support that allows customers to provide reviews using their voice instead of text. This software aims to improve the accuracy of reviews by capturing the customers’ actual voices. The software provides transcripts of the calls, giving users the option to choose which reviews to display on the portal and which ones to hide. Users receive email alerts for new reviews that require approval. To keep the review feed organized, users can pin their favorite review at the top. The software allows users to grant access to their marketing manager, office manager, and customer support representative for review approval without sharing personal credentials. For users managing multiple sites, customers can provide feedback on respective websites using the users’ phone numbers associated with those sites.









