What is Cognigy Voice Gateway and how does it function? Cognigy provides enterprise software for automating conversational AI. The Cognigy.AI platform automates communications between customers and employees. It is available in on-premises and SaaS environments, allowing businesses to have natural language interactions with users on various channels such as webchat, SMS, voice, and mobile apps. Cognigy AI Voice Gateway is an innovative solution for deploying virtual voice agents for automated phone calls. With our Transactional Conversational IVR tools, you can automate phone calls and text messages, going beyond simple FAQs. Cognigy AI manages incoming SIP calls by connecting to your SIP trunk or IVR. You can choose your preferred text-to-speech (TTS) and speech-to-text (STT) vendor and create your own speech models to integrate with our Voice Gateway. By deploying virtual agents directly into the agent workspace’s user interface, seamless communication between your agent and a virtual support agent can be achieved while speaking to the client. Cognigy AI-powered intelligent speech and chatbots offer accurate and consistent communication, resulting in reduced contact center costs, increased productivity, and enhanced user experiences. Cognigy serves a wide range of international clients, including Daimler, Bosch, Lufthansa, Salzburg AG, and many others.
