What is Luma Health and how does it function? Luma Health is a platform for patient engagement that assists doctors and health clinics in automating patient communication, modernizing patient access, and optimizing business outcomes. The platform includes a patient access solution that minimizes no-shows, cancellations, and backfills, while maximizing referral conversions automatically. Additionally, Luma Health sends actionable reminders to patients, allowing them to reschedule, confirm, or cancel appointments in their preferred language through phone calls, emails, or texts. The platform utilizes a secure communication channel that complies with HIPAA regulations, making it easy for users to send text messages on the devices patients use daily. Moreover, it streamlines the entire process of helping patients achieve their objectives. Luma Health provides convenient access to data on capacity and utilization, enabling doctors to identify best practices and areas for improvement. Lastly, its automated post-visit outreach categorizes patient feedback and calculates real-time Net Promoter Scores (NPS).
