What is the function of Geedesk and what is its operational method? Geedesk is a software designed to manage guest complaints and requests for hotels. It operates on a cloud-based platform and allows for efficient management of these issues. Geedesk automates the process of assigning complaints and requests to the appropriate department or staff member. The software also incorporates escalation policies to ensure that guest complaints and requests are resolved in accordance with brand standards. Additionally, Geedesk includes a comprehensive reports module that provides various data points, such as staff performance, guest satisfaction levels, number of escalated tickets, and end of day reports.
