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What is Voyc and how does it function? Voyc is an AI platform for voice analytics that enables regulated organizations to analyze 100% of conversations in contact centers. This helps improve operational efficiencies, detect complaints, identify vulnerable clients, and deliver an exceptional customer experience. By automating the identification of regulatory concerns like complaints and vulnerable clients, Voyc allows businesses to focus on implementing changes that lead to positive customer outcomes. It revolutionizes quality assurance processes by offering rapid adoption, simplicity, and bank-grade security. With Voyc, businesses can scale their quality assurance efforts without incurring additional expenses or resources, ensuring that every call is monitored and reducing the need for repeated call-backs and formal complaints. This ultimately leads to increased customer satisfaction. By optimizing the quality assurance process with fewer personnel, businesses can create operational capacity to coach agents, communicate more effectively, prioritize vulnerable consumers, and maintain a focus on fair evaluations. The insights provided by Voyc also offer complete visibility into contact centers without the need for continuous agent check-ins. Additionally, Voyc can be used to proactively identify dissatisfied customers and potential escalations, resulting in an improved customer experience.

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Voyc Pricing Model

Quotation Based

Voyc Screenshots

Features

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberAmsterdam
  • The Netherlands
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.voyc.ai/
  • CategorySpeech Analytics Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.