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What is NeoSound Intelligence and how does it work? NeoSound Intelligence is a voice analytics program that assists call centers in enhancing the quality of customer conversations. By utilizing various components, NeoSound helps contact center quality managers identify the most significant attention-seeking requests among numerous other calls. Additionally, the software allows customers to listen to call recordings and review words, phrases, and inappropriate stop-words used during the conversation. It simplifies the evaluation of the quieter and more emotional aspects of a call, while also monitoring script adherence, ethical compliance, and commercial quality standards. The dashboard feature gathers all the aforementioned data in one place, identifies areas for improvement, and highlights profitable trends. The software ensures security and compliance by automatically detecting and removing any personal information from transcription scripts and audio files.

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NeoSound Intelligence Pricing Model

Quotation Based

NeoSound Intelligence Screenshots

Features

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberAmsterdam, The Netherlands / +31 70 700 6169
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.neosound.eu/solutions.html
  • CategorySpeech Analytics Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.