What is Neuraswitch RedaXion and how does it function? Neuraswitch RedaXion is a speech analytics platform that utilizes artificial intelligence and voice data to help businesses enhance the effectiveness of their contact centers. They have developed Intelligent Redaction, which allows for the removal and replacement of sensitive information such as PCI, PII, or PHI, enabling businesses to access their data in their preferred format while remaining compliant. This software offers numeric redaction, which eliminates any identifiable numbers from transcripts and recordings. Targeted redaction redacts specific keyword phrases from transcripts and recordings. Customized redaction scripts based on customer requirements can be obtained through bespoke Redaction. The advanced algorithms used by RedaXion accurately identify and eliminate sensitive numerical and keyword data related to PHI/PII/PCI. RedaXion is not limited to only redacting numerical values of sensitive data. It is highly customizable, allowing companies to remove any desired content. Additionally, it features AI-powered speech recognition, transcription, and punctuation. Organizations have the option to tag PII data without redacting it through optional tagging. By erasing sensitive data in real-time and/or in recordings and transcriptions across various communication channels, Neuraswitch RedaXion ensures GDPR and HIPAA compliance.
