Rated 5 out of 5

What is Wisdom and how does it function? Wisdom is a CRM tool that helps teams provide exceptional support and develop great features by allowing them to observe customers in real-time without needing to download anything. It enables accurate and professional assistance to customers by providing complete context through retracing their steps together, while ensuring customers are always kept informed. By utilizing Search Analytics, teams can understand customer preferences and build relationships with them through enriched social media feeds. Wisdom’s omnisearch feature allows for comprehensive searches of customers, companies, and specific moments in time. With Wisdom, users can share important notes and recorded clips to assist those in need, as well as collaborate on writing and executing SQL queries.

0/5 (0 Reviews)

Wisdom Pricing Model

Free Trial , Subscription

Wisdom Screenshots

Wisdom Screenshots

Features

Help Desk Features, Customizable Branding, Ticket Management, Live Chat, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Surveys & Feedback, Known Issue Management, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Self Service Portal

Technical Details

  • SupportBusiness Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberVancouver, Canada / +1 (844) 811-5027
  • DeploymentSaaS/Web/Cloud
  • Official Website https://getwisdom.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.