What is Prodigal and how does it function? Prodigal is a solution in the field of Consumer Finance Intelligence that examines customer and patient interactions to enhance profits and improve customer experience. With extensive industry knowledge and expertise in data science, Prodigal offers real-time and post-engagement applications that empower lenders and healthcare providers to transform insights into measurable results. Loan servicing and collection contact centers rely on Prodigal to optimize operations and ensure compliance, leading to increased productivity, effectiveness, and quality assurance. Prodigal has engaged with nearly one in five U.S. borrowers, totaling over 200 million interactions. The solution’s AI decision engine, tailored to specific industries, powers its three main applications: ProAssist, ProNotes, and ProVoice. ProAssist provides real-time guidance to agents, suggesting proven methods to enhance collection rates and increase the number of successful first calls. ProNotes automatically generates call notes within seconds, enabling agents to prioritize customer experience and save time. ProVoice evaluates and assigns scores to 100% of calls for compliance purposes, reducing risk and enhancing the effectiveness of quality assurance.
