What is the functionality of Onpilot? Onpilot aims to decentralize customer service by providing round-the-clock agent support for businesses of any size across all channels. With Onpilot, customer service tools and metrics remain the same, while weekly reports and instant quality responses to incoming requests lead to a notable enhancement in NPS. Onpilot manages various interactive tools, including multichannel platforms like Messenger, Twitter, LinkedIn, emails, and omnichannel platforms like Zendesk and Intercom.
