What is Haptik and how does it function? Haptik is an AI platform used by brands to enhance their customer experiences. It offers customer care chat on websites, mobile apps, and messaging channels, streamlining the workload for live agents through a unified system. With over 100 virtual assistants, it caters to industries such as retail, e-commerce, finance, travel, hospitality, and telecom. Haptik utilizes a powerful NLU engine to handle sales and customer care inquiries in a unique manner. It also serves as an omni-channel dialog builder, engaging customers across various chat and voice platforms. Additionally, it provides a user-friendly tool for designing, building, and maintaining IVAs. The conversational commerce feature acts as a voice-enabled shopping assistant, facilitating transactions across digital sales channels. The 24/7 sales agent addresses frequently asked questions and offers product recommendations. Moreover, Haptik helps convert passive website visitors into potential customers.
