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What is Ideta and how does it function? Ideta is a cloud-based platform that uses conversational artificial intelligence (AI) to help businesses enhance customer engagement through AI chatbots. It allows developers to create and test various scenarios or dialogues to assess the performance of a bot before deploying it. Ideta utilizes natural language processing (NPL) technology to extract data from written text or speech and determine the intent behind customer queries. It also offers a centralized database for storing customer interactions and messages for future reference. Additionally, Ideta provides single sign-on (SSO) capabilities for user authentication, reducing the risk of unauthorized data breaches. It integrates with popular third-party apps like Slack, Twilio, Facebook Messenger, and Zendesk Sunshine. By accessing uploaded scripts or pre-made responses, chatbots can quickly resolve customer issues. The platform enables users to track business performance with actionable statistics and accept digital payments via Stripe integration. Ideta’s Livechats feature allows real-time conversations with customers while they are on your website, thereby increasing customer satisfaction and engagement. Moreover, 83 percent of online shoppers require assistance, and offering timely and personalized support can improve sales and conversion rates.

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Ideta Pricing Model

Freemium , Subscription , Quotation Based

Ideta Screenshots

Features

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberParis, France / +33 7 57 90 52 17
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.ideta.io/
  • CategoryChatbots Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.