Elevio

4.8/5

What is the functionality of Elevio and how does it operate? Elevio operates as a Customer Education Platform that utilizes the Elevio Assistant and Hotspots to provide immediate contextual support within your product. The Hotspots are strategically placed on your page and offer instant prompts for inline assistance. Additionally, they cleverly present relevant content just before customers submit support tickets, resulting in instant issue resolution and an average deflection rate of 20% for customer tickets. The Advisor feature uses Machine Learning to assist in enhancing your documentation based on user engagement and feedback.

Elevio Pricing Model

Free Trial , Subscription , Quotation Based

Elevio Screenshots

Features

Help Desk Features, Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management), Self Service Portal, Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Surveys & Feedback, Known Issue Management, Community Forums, Automated Routing, Alerts (Escalation), Live Chat

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberMelbourne
  • Australia
  • DeploymentSaaS/Web/Cloud
  • Official Website https://elev.io/
  • CategoryHelp Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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