eGain Mail

/5

What is the functionality of eGain Mail and how does it operate? eGain Mail, a top-notch customer service software for managing emails and web forms, assists businesses in effectively and efficiently handling high quantities of customer correspondence. By promptly and professionally addressing incoming inquiries consistently, your company can immediately set itself apart from competitors through exceptional customer service.

eGain Mail Pricing Model

Quotation Based

eGain Mail Screenshots

Features

Help Desk Features, Multi-Channel Communication, Knowledge Base, Contract (SLA Management), Community Forums, Automated Routing, Alerts (Escalation), Incident Management, Social Media Integration, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management, Self Service Portal, Live Chat

Technical Details

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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