4.8/5

What is Cx Moments and how does it function? Cx Moments AI effectively and efficiently tags tickets, surpassing the capabilities of your agents, regardless of the complexity and specificity required for categorization. It diminishes obstacles, enables support expansion during high-demand periods, identifies opportunities for self-service, monitors customer feedback, identifies issues related to new products, ensures resolution of previous problems, identifies issues with new promotions, promptly alerts for faulty processes that lead to additional costs, provides a single-click overview of trending contact drivers requiring special focus, and reveals the areas where agents face the most challenges, potentially necessitating training.

Cx Moments Pricing Model

Free Trial , Subscription , Quotation Based

Cx Moments Screenshots

Features

Sentiment Analysis, Segmentation

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeLarge Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberDublin
  • Ireland
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.cxmoments.com/
  • CategoryText Mining Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.