What is Cx Moments and how does it function? Cx Moments AI effectively and efficiently tags tickets, surpassing the capabilities of your agents, regardless of the complexity and specificity required for categorization. It diminishes obstacles, enables support expansion during high-demand periods, identifies opportunities for self-service, monitors customer feedback, identifies issues related to new products, ensures resolution of previous problems, identifies issues with new promotions, promptly alerts for faulty processes that lead to additional costs, provides a single-click overview of trending contact drivers requiring special focus, and reveals the areas where agents face the most challenges, potentially necessitating training.